FIELD SERVICE
TECHNICIAN

JOB DESCRIPTION

Do you want to be a part of an incredible American electro-mechanical brand with a 118-year history and customers all over the world? Are you ready to roll up your sleeves and proactively contribute to executing high-dollar orders/contracts? If you are passionate about winning and can see yourself making a positive impact, then you should apply to become IDEAL ELECTRIC’s Field Service Technician. 

This full-time role is based in Mansfield, Ohio (preferred) working closely with and reporting to the Aftermarket Manager. 

We are looking for a well-qualified Field Service Technician who will provide travel to customer’s site and perform services. 

Responsibilities

  • Work safely and ethically alone and as part of a team 
  • Closely adhere to all safety and security standards and procedures
  • Provide world-class customer service and continuous facing skills  


When not traveling:
 

  • Report to Mansfield, OH facility (preferably) 
  • Provide technical support to customers (phone, virtual, in person when needed) 
  • Perform work in various other departments, including but not limited to, Test Floor, Punch Press, Repair Shop, Marketing
  • Prepare/organize trips 
    • Pull documentation 
    • Arrange travel 
    • Complete any customer-required training/testing prior to travel 
    • Plan services 
    • Complete documentation/reports 
    • Expense reporting

When Traveling: 

 

  • Install and commission equipment
  • Complete any customer-required training/testing prior to travel
  • Troubleshoot and repair equipment
  • Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance
  • Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
  • Provide training (on-site, in house or virtual)

      Desired Qualifications

      • High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. 
      • Military experience is a plus 
      • Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment 
      • Experienced working with customers and vendors in a B2B environment
      • A team player with excellent communication skills 
      • Analytical thinking and problem-solving capability
      • Great attention to detail and time-management skills
      • Technical literacy with proficiency in the Microsoft Office 365 suite, project management and ERP systems

      Working Conditions and Work Hours

      • Daily 8-12 hours.  Weekly 40-80 hours.  Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments.  May be exposed to extreme temperatures and confined spaces
      • Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
      • Must be able to travel extensively throughout the United States and abroad

      Requirements & Disclosures

      • Must be able to obtain and maintain a valid passport and US-issued driver license.   
      • Must maintain a driving record that is acceptable for coverage under the company’s insurance plan. 
      • Management reserves the right to assign or reassign duties and responsibilities to this position at any time. 
      • This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice.
      • While performing the duties of this job, the employee is regularly required to talk and hear.
      • The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
      • The employee is occasionally required to sit and climb or balance.
      • Must pass a post-offer, pre-employment physical to assess ability to perform physical aspects of the job.
      • Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity.
      • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
      • We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
      • IDEAL is a drug-free workplace. 

            JOB APPLICATION

            FIELD SERVICE TECHNICIAN

            Personal Information


            Education

            Please list your education, starting with the most recent.


            Work Experience

            Please list your work experience, starting with the most recent.


            Supplemental Questions

            Please answer the following questions to the best of your ability.


            Supplemental Documents

            Please provide the following supplemental documents. Only .pdf formats are accepted for file submissions.


            Application Certification

            The Ideal Electric Co. will consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

            Please read the following statements carefully and indicate your understanding by completing the certification below.

            1) I certify that all the information provided by me in connection with my application, whether on this document or not, is true and complete, and I understand that any misstatement, falsification, or omission of information may be grounds for refusal to hire or, if hired, termination.

            2) I understand that as a condition of employment, I will be required to provide legal proof of authorization to work in the U.S.

            3) I authorize any of the persons or organizations referenced in this application to give you any and all information concerning my previous employment, education, or any other information they might have, personal or otherwise, with regard to any of the subjects covered by this application, and I release all such parties from all liability from any damages which may result from furnishing such information to you.


            Ideal Electric Logo